Refund Policy

In an unlikely event where any of the following happens, we are liable to either issue a refund (partial or full) or send you a fresh order:

  • If theft happens during shipment
  • If intrusion happens during shipment
  • If the product gets perished before reaching the consumer
  • If product gets crushed during the shipment
  • If wrong order is sent to a customer
  • If your location is not serviceable by our courier partners
  • If the order contains an item that is no more available or is out of stock
  • To complete your return/ refund in any of the above situation, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@thesouthindianstore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are incorrectly sent to the wrong customer. If you need to exchange it, send us an email at  contact@storenextdoor.in

Shipping
To return your product, you should mail your product to the address we intimate you over email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Policy

Under the Trade Practices Act you may seek a Return if goods;

  1. are received faulty with no fault of your own
  2. are not fit for a stated purpose or a purpose you made known to our sales staff
  3. don’t match our description or sample
  4. have defects that were not obvious, or we did not bring to your attention.

However, the goods must be returned within 2 days and you may be asked for proof of purchase.
You may also be asked to demonstrate that the problem with the goods was not your fault.
Please choose carefully as you are not entitled to a return if you simply change your mind. Keep your receipt as proof of purchase.